Privacy Policy

Who We Are

We are a handmade Lithuanian linen gift wrapping and eco packaging company based in Pardovox. As the data controller, we are responsible for the personal information we collect and process through our website and order fulfillment processes. We are dedicated to providing transparent information about how we use your data.

Information We Collect

We collect various types of information to provide our services and improve your experience:

• Personal details: name, email address, phone number, and shipping address when you place an order or contact us
• Payment information: processed securely through our payment gateway (we do not store complete card details)
• Usage data: pages visited, time spent on our site, referral sources, and device information through analytics
• Communication records: messages you send through contact forms or customer support inquiries
• Cookies and similar technologies: used to enhance your browsing experience and remember your preferences

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contract Performance: We process your data to fulfill your orders, process payments, and deliver your purchases
• Consent: We rely on your consent for marketing communications and non-essential cookies
• Legitimate Interest: We process data to improve our website, prevent fraud, and ensure security
• Legal Obligation: We may process data to comply with tax regulations, consumer protection laws, and other legal requirements

How We Use Your Information

Your personal information is used for the following purposes:

• Processing and fulfilling your orders, including shipping and delivery
• Communicating with you about your purchases, order status, and customer support
• Sending marketing communications and promotional offers (only with your consent)
• Improving our website functionality, user experience, and product offerings
• Preventing fraud, ensuring website security, and protecting our legal rights
• Analyzing website traffic and user behavior to optimize our services
• Complying with legal and regulatory obligations

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. Specific retention periods include:

• Order and payment data: Retained for 7 years for tax and accounting purposes, as required by Lithuanian law
• Contact form messages: Retained for up to 24 months after the last interaction
• Marketing list data: Retained until you unsubscribe or request deletion
• Analytics and cookie data: Retained for up to 12 months for website optimization purposes
• Server logs: Retained for up to 12 months for security and troubleshooting purposes

Your Rights

Under data protection regulations, you have the following rights regarding your personal information:

• Right to access: You may request a copy of the personal data we hold about you
• Right to rectification: You may correct inaccurate or incomplete information
• Right to erasure: You may request deletion of your personal data, subject to legal obligations
• Right to restrict processing: You may request that we limit how we use your information
• Right to data portability: You may request your data in a structured, portable format
• Right to object: You may object to marketing communications and certain types of processing
• Right to withdraw consent: You may withdraw consent for processing at any time

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Essential cookies are necessary for website functionality and are used without consent. Non-essential cookies for analytics, personalization, and marketing require your explicit consent. You can manage your cookie preferences through your browser settings or by adjusting your consent choices. For detailed information about our cookie usage, please refer to our separate Cookie Policy.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. These include SSL encryption for data transmission, secure payment processing, and restricted access to personal data. However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us with order fulfillment, payment processing, email delivery, and website analytics. These service providers are contractually obligated to maintain the confidentiality of your information. We may also disclose information if required by law or to protect our legal rights and safety.

Your Rights with the Supervisory Authority

If you believe your rights have been violated or have concerns about how we process your personal information, you have the right to lodge a complaint with the competent data protection authority. In Lithuania, this is the State Data Protection Inspectorate (VDAI). You may submit a complaint without penalty, and the authority will investigate your concerns.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any material changes will be communicated to you through our website. Your continued use of our website following the posting of updates constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.